Project and ecosystem questions
Use this route for general questions that are not already answered by the website, whitepaper, roadmap, or official links page.
Email general inquiryOfficial communication hub
Contact the correctRROTA channel safely.
Use this page for support, account and game questions, listings, partnerships, privacy requests, security reports, public verification, and website corrections.
Safety warning
RROTA support never needs wallet recovery access.
Never send a seed phrase, private key, recovery code, wallet password, authentication code, or remote-device access. RROTA cannot use that information to solve a support request.
Official email
info@rrota.xyz
Choose a contact route
Send the request to the right category.
The subject is prepared automatically so the purpose of the message is easier to identify.
Listings and partnerships
For exchange reviews, integrations, partnerships, media, audit follow-up, or other formal business communication.
Email business inquirySecurity and impersonation reports
Privately report phishing pages, fake bots, impersonators, suspicious wallet prompts, exposed data, or a possible vulnerability.
Send security reportSpin-to-Win support
For account access, profile activity, mission status, referrals, leaderboard review, rewards, deposits, or withdrawals.
Email game supportPrivacy questions and requests
Use this route for eligible access, correction, deletion, restriction, objection, or other privacy-related requests.
Email privacy requestWebsite correction or verification
Report an outdated page, incorrect link, conflicting project statement, broken route, or other public-information issue.
Report content issueBetter support requests
Include enough detail without exposing secrets.
A clear report reduces repeated questions and makes account, transaction, leaderboard, security, and product issues easier to investigate.
Use a clear subject
State whether the request concerns an account, transaction, leaderboard, reward, security issue, listing, partnership, privacy request, or website correction.
Explain the exact issue
Describe what you expected, what happened instead, the page or feature involved, and the steps that produced the issue.
Add relevant timing
Include the approximate date and UTC time when the issue occurred, especially for races, deposits, withdrawals, or account activity.
Include safe identifiers
Where relevant, include the account email, public wallet address, player identifier, transaction signature, or campaign name.
Attach useful evidence
Screenshots, exact error messages, transaction links, and the affected URL can help the issue be reviewed more accurately.
Protect sensitive information
Remove passwords, seed phrases, private keys, recovery codes, login codes, and unrelated personal information before sending evidence.
Responsible security reporting
Report sensitive security issues privately.
Use the official email before discussing an unpatched vulnerability, active phishing campaign, exposed information, or exploitable product behavior publicly.
Email security reportDo not publish an unpatched vulnerability or exploit procedure in Telegram, X, or another public channel.
Describe the affected domain, route, product, bot, account flow, or wallet interaction.
Include reproducible steps only to the extent needed for responsible review.
Add screenshots, request identifiers, transaction signatures, logs, or technical evidence that do not expose secrets.
Explain whether the issue is currently exploitable and what impact you observed.
Do not access another user’s account, funds, private data, or systems beyond what is necessary to report the issue lawfully.
Official public channels
Public channels are not private support inboxes.
Official email
info@rrota.xyz
Primary route for formal, private, account, business, security, and privacy communication.
Send email →Telegram community
t.me/rrotaOfficial
Public community and announcement channel. Do not post private account or security information.
Open Telegram →RROTA on X
@rrotacoin
Public project updates and verification posts. Not a secure channel for sensitive support details.
Open X →Spin-to-Win bot
@RROTASpin_Bot
Official Telegram Mini App entry point. The bot does not need your seed phrase or private key.
Open official bot →Support boundaries
Some actions cannot be guaranteed or reversed.
Blockchain transactions
RROTA generally cannot reverse a completed Solana transaction, recover funds sent to an incorrect address, or control a non-custodial wallet.
Wallet recovery
RROTA cannot recover a seed phrase, private key, wallet password, or recovery code and will never request one.
Reward decisions
Support cannot guarantee a reward based only on a screenshot or displayed rank. Eligibility and fair-play review may still apply.
Exchange listings
Submitting information or communicating with an exchange does not guarantee approval, listing, timing, price, or liquidity.
Response timing
A response time is not guaranteed. Security, account, transaction, and eligibility reviews may require additional investigation.
Public messages
A reply from an account using the RROTA name is not automatically authentic. Verify the address and official channel before responding.
Before contacting support
The answer may already be published.
Official links
Verify that the website, game, bot, social account, audit page, or token destination is listed in the official resource hub.
Open official links →Spin-to-Win guide
Review browser and Telegram access, leaderboards, fair-play rules, reward eligibility, and common product questions.
Read product guide →Terms of Service
Review account, wallet, Boost Credit, leaderboard, reward, deposit, withdrawal, and prohibited-activity rules.
Read terms →Privacy Policy
Review how account, wallet, gameplay, referral, technical, security, and support information may be handled.
Read privacy policy →Risk Disclaimer
Review token, wallet, product, reward, third-party, development, and regulatory risks.
Review risks →Roadmap
Check whether a product or feature is shipped, live, in progress, or still planned before reporting it as missing.
View roadmap →Token verification
Confirm the mint before reporting a token issue.
3yeWYPG3BvGBFrwjar9e28GBYZgYmHT79d7FBVS6xL1aA token using the RROTA name or logo is not automatically the official $RTA asset. Compare the complete Solana mint.
Verify on SolscanUse email for private or formal communication.
Telegram and X are useful for public updates and community discussion. Account details, security evidence, privacy requests, and business documents should be sent through the official email.